Communication Answers

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Identify the statement that does NOT demonstrate active listening.

"So what I heard you say was __________."

"What did you mean by __________?"

"Sorry, I was distracted. Could you repeat __________?"

"I guess you must have felt __________."

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Which of the following statements is a blaming message?

"I think we made a mistake."

"You've messed up everything!"

"We can't mess this up."

"I apologize for the error."

One should always use a low voice when speaking.

Which of the following is NOT a benefit of being an assertive communicator?

gaining self-confidence

earning respect from others

creating dishonest relationships

improving decision-making skills

An assertive communicator uses "YOU" messages, which often lead to fights.

Which of the following messages is most clearly stated?

Please be here around 7:00 tomorrow.

Please be here around 7:00 a.m.

Please be here at 7:00 a.m. tomorrow.

Please be here tomorrow.

Which of the following is a barrier to effective communication?

using excessive amounts of jargon

communicating while physical distractions are present

using an incorrect communication channel

all of the above

Text messaging is an example of nonverbal communication. Please select the best answer from the choices provided.

Speaking skills to work on for effective communication include __________.

reading body language and active listening

voice volume, tone, and pitch

reading body language and voice volume

tone, pitch, and active listening

Which of the following statements is NOT true for aggressive communicators?

criticize, blame, or attack others

speak loudly and overbearingly

listen well

use humiliation and intimidation

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