Conflict in the Workplace Answers

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1
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One positive consequence of conflict is that people often ______.

A
Enjoy the drama caused by conflict
B
Have to find new jobs afterwards
C
Learn more about each other
D
Keep their silly ideas to themselves
2
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Which of the following statements is the best way to state your position in a conflict?

A
“I am concerned you aren’t telling people the truth about me.”
B
“I feel betrayed by what was said about me.”
C
“You aren’t telling me what you tell other people.”
D
“You need to let me know what you think about me to my face.”
3

Your body’s automatic, physical response to conflict is called ______.

A
Violence
B
Conflict
C
Stress
D
Drama
4

A personality difference can be caused by a difference in ______.

A
Appearance
B
Attitude
C
Power
D
Wealth
5

Unpredictable policies can result in conflict because employees may ______.

A
Believe that there is a double standard
B
Have to guess at what the policies actually are
C
Give out information that is incorrect
D
All of the above
6

It is important to keep the lines of communication open because it will ______.

A
Make sure people choose your side in a conflict
B
Prevent negative emotions from building
C
Cause people to do what you want
D
Lead to an increase in your salary
7

During the conflict resolution process, which of the followings statements would be appropriate when defining the problem?

A
“You are not communicating well to me.”
B
“I feel like we are not communicating well.”
C
“You need to make sure we are communicating.”
D
“I’m sure that you can communicate better.”
8

Conflict in the workplace is ______.

A
Always negative
B
Always positive
C
Sometimes negative, sometimes positive
D
None of the above
9

What is the difference between an “I” statement and a “You” statement?

A
The “I” statement is non-confrontational
B
The “You” statement is non-confrontational
C
The “I” statement is argumentative
D
The “You” statement is neutral in tone
10

Lincoln and Miller are both lawyers working for the same firm. Despite the fact that they have the same work experience and education, Miller is promoted to partner before Lincoln. Lincoln is upset he has been passed over and it begins to affect his relationship with Miller. This is an example of a conflict based on ______.

A
Jealousy
B
Prejudice
C
Power struggle
D
Poor communication

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