10
QuizLong Text

Conflict Management

Question 10 • Lifetime Fitness (semester)

What is the benefit of using neutral arguments to express oneself while in a conflict?

Answer

Answer:

Neutral arguments avoid using "you" statements and, therefore, can assist in avoiding being perceived as offensive or indicating that you believe your opponent is unreasonable. It is best to use "I" statements rather than "you" statements, because it helps keep the tone of statements neutral, which avoids escalating the conflict.