AnswersFoundations of Personal Wellness - EL2082Lifetime Fitness

Conflict Management Answers

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21
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Which of the following is necessary to resolve conflict?

A
patience with the conflict resolution process
B
willingness to engage the other party
C
support of all involved parties
D
all of the above
22
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A strong emotional response is better than logical reasoning because the other party involved will see how passionate you really are about the topic.

A
T
B
F
23

While arguing with a coworker, it is best to point out mistakes immediately so that you do not forget something later.

A
T
B
F
24

A problem at work must be handled the same way as a personal conflict.

A
T
B
F
25

Which of the following is NOT considered a conflict?

A
an unhappy employee quitting his job
B
a debate between rival political opponents
C
two friends disagreeing about who the better athlete is
D
an intense fight during a hockey game
26

A two-year-old child is on the same level as a ten year old child in terms of conflict resolution.

A
T
B
F
27

How can you adapt strategies for conflict resolution to your own personal life when a problem arises with friends or family?

Answer not available
28

Which of the following statements is considered a neutral argument?

A
"You need to be a professional about this."
B
"I feel we can improve our communication."
C
"I hope you can work on this issue."
D
"It would be best if you try a little harder."
29

Which of the following statements is TRUE?

A
Arbitration is necessary when one or more of the parties involved is unwilling to compromise.
B
Mediation involves a third party who does not help make a decision.
C
A compromise is a jointly reached solution where both parties agree to give up part of their plan to reach a solution.
D
all of the above
30

Which of the following is an indication that Bill is listening carefully during his conflict resolution process?

A
He is taking lots of notes.
B
He is listening passively.
C
He is correcting mistakes immediately.
D
He is avoiding eye contact studiously.
31

Conflict resolution is a violent method or process of finding a solution to a conflict.

A
T
B
F
32

A conflict is a fight, struggle, or disagreement, between a minimum of three or more people.

A
T
B
F
33

Restate the sentence, "You are not telling me what is going on!" to avoid assigning blame and make it a more neutral.

Answer not available
34

Which of the following scenarios does NOT involve feelings leading to conflict?

A
Sally ignores Betty's opinion.
B
Sally feels Betty is wrong.
C
Sally shares Betty's concerns.
D
Sally tells Betty what to think.
35

Unless each step in the conflict resolution process is followed precisely, a conflict cannot be resolved.

A
T
B
F
36

Briefly describe the factors and characteristics that influence conflict resolution.

Answer not available
37

A two-year-old child is on the same level as a ten year old child in terms of conflict resolution.

A
T
B
F
38

While arguing with a coworker, it is best to point out mistakes immediately so that you do not forget something later.

A
T
B
F

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