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Conflict Management Answers

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1
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Speaking skills to work on for effective communication include __________.

A
reading body language and active listening
B
voice volume, tone, and pitch
C
reading body language and voice volume
D
tone, pitch, and active listening
2
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Which of the following is NOT a benefit of being an assertive communicator?

A
gaining self-confidence
B
earning respect from others
C
creating dishonest relationships
D
improving decision-making skills
3

Which of the following messages is most clearly stated?

A
Please be here around 7:00 tomorrow.
B
Please be here around 7:00 a.m.
C
Please be here at 7:00 a.m. tomorrow.
D
Please be here tomorrow.
4

Which of the following statements is NOT true about good communication?

A
Good communication makes it difficult to express wants and needs.
B
Good communication helps prevent misunderstandings.
C
Good communication allows for expression.
D
Good communication builds healthy relationships.
5

It is best to be an aggressive communicator because then you will always get what you desire.

A
T
B
F
6

An assertive communicator uses "YOU" messages, which often lead to fights.

A
T
B
F
7

Which of the following statements is NOT true for aggressive communicators?

A
criticize, blame, or attack others
B
speak loudly and overbearingly
C
listen well
D
use humiliation and intimidation
8

Text messaging is an example of nonverbal communication. Please select the best answer from the choices provided.

A
T
B
F
9

Identify the statement that does NOT demonstrate active listening.

A
"So what I heard you say was __________."
B
"What did you mean by __________?"
C
"Sorry, I was distracted. Could you repeat __________?"
D
"I guess you must have felt __________."
10

An active listener is someone who interrupts the speaker to ask questions.

A
T
B
F
11

In certain situations, simple images can be more effective communication tools than written or verbal instructions. Please select the best answer from the choices provided.

A
T
B
F
12

Assertive people have all of the following attributes EXCEPT:

A
self-respect
B
respect for others
C
high self-esteem
D
superior attitude
13

As she pushed me aside, she yelled, "You're in my way! Move it NOW!" She didn't even make eye contact. This is an example of what style of communication?

A
Passive
B
Aggressive
C
Assertive
14

Which of the following statements is a blaming message?

A
"I think we made a mistake."
B
"You've messed up everything!"
C
"We can't mess this up."
D
"I apologize for the error."
15

One should always use a low voice when speaking.

A
T
B
F
16

Which of these attributes are consistent with a passive communicator?

A
low self-esteem, anger at self, disrespected by others
B
criticize, blame, or attack others
C
interrupts and does not listen to others
D
good eye contact, good posture, and well-respected
17

Communication is the process of sending and receiving verbal messages, as opposed to nonverbal messages. Please select the best answer from the choices provided.

A
T
B
F
18

Which of the following is a barrier to effective communication?

A
using excessive amounts of jargon
B
communicating while physical distractions are present
C
using an incorrect communication channel
D
all of the above

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