AnswersPBCSD_Grade_Forgiveness_0800300_Health_1_Life_Management_Skills_2019Topic Test

Conflict Management Answers

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1
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Which of the following is necessary to resolve conflict?

A
patience with the conflict resolution process
B
willingness to engage the other party
C
support of all involved parties
D
all of the above
2
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While arguing with a coworker, it is best to point out mistakes immediately so that you do not forget something later.

A
T
B
F
3

Which of the following is an influence on conflict resolution?

A
capability
B
the nature of the conflict
C
personal attitudes
D
all of the above
4

Which of the following is NOT another way of stating that perceptions differ?

A
Beauty is in the eye of the beholder.
B
Situations can be viewed from many perspectives.
C
People of different ages have different tastes and priorities.
D
Most people share similar opinions on important life matters.
5

A two-year-old child is on the same level as a ten year old child in terms of conflict resolution.

A
T
B
F
6

If a classmate bullies another person to cheat on an exam for them, this is an example of someone wielding power.

A
T
B
F
7

Which of the following scenarios does NOT involve feelings leading to conflict?

A
Sally ignores Betty's opinion.
B
Sally feels Betty is wrong.
C
Sally shares Betty's concerns.
D
Sally tells Betty what to think.
8

Which factor is important while brainstorming?

A
haggling over failed solutions
B
pursuing one party's objectives
C
taking a break when facing roadblocks
D
never compromising
9

Which of the following is NOT considered a conflict?

A
an unhappy employee quitting his job
B
a debate between rival political opponents
C
two friends disagreeing about who the better athlete is
D
an intense fight during a hockey game
10

Which of the following statements is TRUE?

A
Arbitration is necessary when one or more of the parties involved is unwilling to compromise.
B
Mediation involves a third party who does not help make a decision.
C
A compromise is a jointly reached solution where both parties agree to give up part of their plan to reach a solution.
D
all of the above
11

Conflict resolution is a violent method or process of finding a solution to a conflict.

A
T
B
F
12

A strong emotional response is better than logical reasoning because the other party involved will see how passionate you really are about the topic.

A
T
B
F
13

Conflict resolution includes all of the following EXCEPT:

A
negotiation and diplomacy between parties
B
continued aggression between parties
C
involvement and engagement of each party
D
nonviolently reaching a solution
14

A conflict can arise when a child is deprived of basic needs.

A
T
B
F
15

Which of the following statements is considered a neutral argument?

A
"You need to be a professional about this."
B
"I feel we can improve our communication."
C
"I hope you can work on this issue."
D
"It would be best if you try a little harder."
16

A conflict is a fight, struggle, or disagreement, between a minimum of three or more people.

A
T
B
F

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