Conflict Management Answers

Conflict resolution includes all of the following EXCEPT:A.negotiation and diplomacy between partiesB.continued aggression between partiesC.involvement and engagement of each partyD.nonviolently reaching a solution

Which of the following is an influence on conflict resolution?A.capabilityB.the nature of the conflictC.personal attitudesD.all of the above

Which of the following statements is TRUE?A.Arbitration is necessary when one or more of the parties involved is unwilling to compromise.B.Mediation involves a third party who does not help make a decision.C.A compromise is a jointly reached solution where both parties agree to give up part of their plan to reach a solution.D.all of the above

Which of the following scenarios does NOT involve feelings leading to conflict?A.Sally ignores Betty's opinion.B.Sally feels Betty is wrong.C.Sally shares Betty's concerns.D.Sally tells Betty what to think.

Which of the following is necessary to resolve conflict?A.patience with the conflict resolution processB.willingness to engage the other partyC.support of all involved partiesD.all of the above

If a classmate bullies another person to cheat on an exam for them, this is an example of someone wielding power.

A strong emotional response is better than logical reasoning because the other party involved will see how passionate you really are about the topic.

Conflict resolution is a violent method or process of finding a solution to a conflict.

A conflict is a fight, struggle, or disagreement, between a minimum of three or more people.

A two-year-old child is on the same level as a ten year old child in terms of conflict resolution.

Which of the following statements is considered a neutral argument?A."You need to be a professional about this."B."I feel we can improve our communication."C."I hope you can work on this issue."D."It would be best if you try a little harder."

A conflict can arise when a child is deprived of basic needs.

Which factor is important while brainstorming?A.haggling over failed solutionsB.pursuing one party's objectivesC.taking a break when facing roadblocksD.never compromising

While arguing with a coworker, it is best to point out mistakes immediately so that you do not forget something later.

Which of the following is NOT considered a conflict?A.an unhappy employee quitting his jobB.a debate between rival political opponentsC.two friends disagreeing about who the better athlete isD.an intense fight during a hockey game