Read the sentence. The customer filed a grievance , or a formal complaint, with the store manager after she had waited in line for over twenty minutes to buy a loaf of bread. Which phrase in the sentence tells the meaning of the word grievance ?

The sentence directly explains “grievance” by placing “or” before the phrase “a formal complaint.” The word “or” signals that the phrase gives the meaning of grievance, so the correct choice is “a formal complaint.”

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