177
QuizMultiple Choice

Cumulative Exam — Cumulative exam

Question 177 • Career Explorations A

How can healthcare professionals help achieve customer satisfaction in a patient care setting?

Answer
A
by understanding the laws and organizational policies in place to ensure patient privacy
B
by referring all patients concerns to a professional in the public relations office
C
by being responsive to patients’ needs as well as being an effective member of the patient care team
D
by talking to patients about their own positive and negative healthcare experiences
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