Cumulative Exam — Cumulative exam Answers

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21
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Imagine that you have started working at a company that has implemented total quality management. It is your job to communicate how the work environment will change to all employees. Which is the best message to communicate to everyone?

A
“You will need to communicate with your managers better.”
B
“You will need to consider how you can improve quality.”
C
“You will all be responsible for telling everyone how well they are doing.”
D
“You will need to meet management quality quotas.”
22
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Which step in the decision-making process would help you in deciding how much money you want to make at work?

A
Gather information
B
Define your wants and needs
C
Evaluate your choices
D
Analyze your resources
23

You can give numerical ratings to possible career choices to help determine if they are right for you by creating a(n)_____.

A
letter of recommendation
B
individual career plan
C
personal career profile
D
decision-making process
24

Respecting culture in the workplace means understanding that ______.

A
Men and women are different, but should be treated equally
B
Skin color should be unimportant to how people are treated
C
Older and younger workers can learn to work together
D
Unique customs should be celebrated rather than shunned
25

Which change should be made to the above cover letter excerpt before sending it to an employer?

Question illustration
A
The author should to remove “Dear”, because it is an informal letter
B
The author should remove the background color from the letter
C
The author should reduce the number of keywords being used
D
The author should increase the number of characters to 100 on each line
26

One benefit of repeating the self improvement process is that you can ______.

A
Pay lower fees to plan and maintain the new goal
B
See everything with fresh eyes
C
Use skills and information from previous goals
D
Reduce the time spent improving at work
29

Stress can be caused by any stimulus, positive or negative.

A
T
B
F
30

Which of the following would be a benefit of a cross-functional team?

A
Redundancy allows mistakes to be corrected quickly
B
Focused attention can be given to tasks
C
A range of backgrounds enriches their work
D
Higher level technical ideas can be discussed
31

A self improvement plan should begin with planning how you will accomplish your goal.

A
T
B
F
33

John has been working at his job for three months. He is interested in showcasing his willingness to take on more responsibility. When a new project comes up for consideration, he should ______.

A
let someone ask him to take on the new project
B
avoid working on the new project
C
ask to work on the new project
D
encourage his best friend to work on the project
36

The use of encouraging body language might include ______.

A
Leaning towards the speaker
B
Crossing your arms across your chest
C
Turning your body away from the speaker
D
Shaking your head when you disagree with something
37

What is the typical relationship between a person’s network size and the number of job leads they have?

A
The smaller the network, the more job leads available
B
The larger the network, the more job leads available
C
The larger the network, the fewer job leads available
D
None of the above
38

When designing a plan of action, always ______.

A
Identify how success will be measured
B
Make someone responsible for carrying out the plan
C
Inform all employees affected by the plan
D
All of the above

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