AnswersPrinciples of Fire and RescueDepartment Mission: Doing More with Less

Department Mission: Doing More with Less Answers

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How does the customer-service approach within a fire department boost morale among firefighters? (There may be more than one correct answer.)

A
Firefighters feel important and validated.
B
Firefighters utilize their communication skills.
C
Firefighters increase interactions with the public.
D
Firefighters have their concerns addressed immediately.
4

Which of the following is a method of instilling team spirit into a fire department? (There may be more than one correct answer.)

A
reward programs
B
established goals
C
company T-shirts
D
group mottos
5

Which of the following is a clear indicator of an effective leader in a fire department?

A
his or her rank
B
the location of his or her command
C
his or her salary
D
the people under his or her command

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