As he is leaving for the day, Michael shouts, “See you all tomorrow!” to his coworkers. Shelia, who is entering appointment information into the office computer at the time, looks up and gives him a smile and a wave. Did Shelia demonstrate professional communication? Why or why not?
Answer
A
No, because she did not verbally respond to Michael's goodbye.
B
No, because a wave is not professional in office settings.
C
Yes, because she did not look away from her computer or make eye contact.
D
Yes, because her non-verbal communication was kind and polite.
Explanation
Shelia acknowledged Michael with a smile and a wave, which are friendly, polite forms of nonverbal communication. A verbal reply is not always necessary for a professional response, and a wave can be appropriate in an office setting. Her courteous gesture shows that she received his goodbye while continuing her work.
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