Serena is a medical assistant. When she enters Mr. Holtz's exam room, she says, “Hi, I'm Serena. I'm a medical assistant. Do you have any questions for me?” What part of the patient introduction did Serena MOST likely forget?

Serena introduced herself by name and stated her role as a medical assistant. She asked whether Mr. Holtz had questions, but she did not explain why she was there or what she would do. The part she most likely forgot was to mention her purpose.

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