Improving Responding Skills Answers

“I understand how you feel” is an example of an ________________ response.a.ineffectiveb.dishonestc.ruded.empathetic

“Hang on just a second, I need to take this call.” This statement violates which principle of active listening? a. Paraphrase the speaker’s words b. Validate emotions c. Avoid trying to solve problems d. Turn off competing messages Please select the best answer from the choices provided

Threatening is an example of ________________. a. effective communication b. active communication c. barriers to communication d. passive aggressive communication Please select the best answer from the choices provided

Which of the following statements is true? a. Effective responses are always timely. b. Effective responses must not take into account the speaker's feelings. c. During a disagreement, it is impossible to respond effectively. d. If your response contains criticism, it may be best to wait a little while before responding. Please select the best answer from the choices provided

Effective responses are _____________.a.self-centeredb.sympatheticc.usefuld.all of the above

Some people simply cannot be active listeners, no matter how hard they try.

Active listening can help our relationships in the workplace by helping to prevent misunderstandings.

An effective response is___________ and ___________.a.honest; criticalb.useful; condescendingc.empathetic; sympatheticd.descriptive; brief

_____________ occurs when you focus your attention on the speaker and make an effort to understand what is being said.a.Respondingb.Active listeningc.Nonverbal communicationd.all of the above

Paraphrasing is repeating back to the speaker his or her words, exactly as they were said.