Improving Responding Skills Answers

Paraphrasing is repeating back to the speaker his or her words, exactly as they were said.

Which of the following statements is true? a. Effective responses are always timely. b. Effective responses must not take into account the speaker's feelings. c. During a disagreement, it is impossible to respond effectively. d. If your response contains criticism, it may be best to wait a little while before responding. Please select the best answer from the choices provided

Which of the following statements is true? a. Effective responses occur naturally, without effort. b. Effective responses occur spontaneously. c. Effective responses cannot be practiced. d. Effective responses can often require practice and effort. Please select the best answer from the choices provided

Threatening is an example of ________________. a. effective communication b. active communication c. barriers to communication d. passive aggressive communication Please select the best answer from the choices provided

Which of the following statements is false?a.There is never a good time to give negative feedback.b.It is never effective to give a brief response.c.When responding, it is best to focus on your own thoughts and ideas.d.All of the above

Some people simply cannot be active listeners, no matter how hard they try.

“Hang on just a second, I need to take this call.” This statement violates which principle of active listening? a. Paraphrase the speaker’s words b. Validate emotions c. Avoid trying to solve problems d. Turn off competing messages Please select the best answer from the choices provided

“I know just how you feel, when that exact same thing happened to me I was so angry, so I just told her exactly how I felt. You should do the same thing. It worked for me!” This statement violates which of the principles of active listening?a.Validate emotions and paraphrase the speaker’s words.b.Remain ‘other-focused’ and validate emotionsc.Avoid solving problems and remain ‘other’ focusedd.Paraphrase the speaker’s words and avoid solving problems

“I don’t know why you’re angry, it’s not like I was trying to upset you.” This statement violates which principle of active listening?a.Validate emotionsb.Avoid distractionsc.Paraphrase the speaker’s wordsd.all of the above

“I understand how you feel” is an example of an ________________ response.a.ineffectiveb.dishonestc.ruded.empathetic