Josephine and Emeilia are nursing assistants who work at the same nursing care center. At the beginning of their shift, Josephine describes how they should break up the day's tasks. Emeilia listens and repeats back what Josephine said to be sure they both are thinking the same thing. Which statement best describes their conversation?
Answer
A
Emeilia demonstrated empathy.
B
Emeilia demonstrated active listening.
C
Josephine demonstrated empathy.
D
Josephine demonstrated active listening.
Explanation
Emeilia listened and repeated Josephine’s instructions back to check that she understood them correctly. Restating what someone said to confirm understanding is active listening. Empathy involves recognizing or sharing another person’s feelings, which is not described here.
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