Tiffany is a nursing assistant working with Edna, an elderly patient. Tiffany notices that Edna is struggling more and more to keep up with conversations. Edna also is withdrawing more and sometimes does not respond at all. Tiffany recognizes Edna may be having difficulty hearing. Which should Tiffany do first to help Edna?
Answer
A
speak in a loud tone of voice
B
replace the batteries on the hearing aid
C
give Edna a braille notebook to respond
D
reduce Edna’s amplifier so she can hear better
Explanation
Tiffany should first check whether Edna’s hearing aid is working, including replacing its batteries if needed. A loud voice can be uncomfortable and may distort speech, while braille is not appropriate for a hearing difficulty. Reducing an amplifier would not address the likely problem.
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