Sara, a nursing assistant, is spending time with her patient, Henry, a senior citizen. Henry tells her about his wife who recently passed away. Sara's face conveyed the sadness she felt, and she listened intently to Henry's stories about how great his wife was. She held his hand as he told his stories and spoke to him in a calming tone of voice. Which forms of verbal communication did Sara use when sitting with Henry?
C
facial expressions and gesturesD
listening and tone of voiceSara used listening by paying close attention to Henry’s stories, and speaking by talking with him. These are the verbal communication forms named in choice A. Her facial expression, hand-holding, and calming tone also communicated care, but those are nonverbal cues.
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