Explain the differences between interpersonal and impersonal communication. Give an example of both types of communication in your explanation.
Student answers will vary. Explanations should include the idea that interpersonal communication is a sharing of personal information (including thoughts, ideas, hopes, biographical information, etc.) in the hopes of building a relationship between people and that impersonal communication has a lack of sharing personal information typically happening between two people who are focused on getting something done. Examples of interpersonal might include: communication between friends, family, new acquaintances Examples of impersonal might include: customer/employee interaction, business transactions,etc
List and define the five essentials of conversation. In your opinion which essential is the most important for creating a successful conversation? Explain your opinion.
Student answers should include the following but exact wording may vary. 1. Opening - way to start a conversation 2. Feedforward - the conversation topic and timeline are introduced 3. Business - the heart/purpose of the conversation 4. Feedback - understanding is communicated 5. Closing - the way the conversation is finished Opinions of the most important stage will vary, but should include a well-thought out explanation.
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