Job-Specific Math Skills Answers

Select the answer that best describes the activity that can cause harm. A customer service employee makes a copy of the company’s photo-editing software for a friend.

A web developer overhears an executive’s username and password, and then uses it to download the company’s secret chocolate-chip cookie recipe. He makes the cookies at home and posts the recipe on his blog.

Select the answer that best describes the ethical guideline followed in each scenario.A customer calls the support center of a company to get advice on which digital camera is best for her needs. The customer support employee listens to her needs and provides recommendations appropriate for her.

A patient calls the insurance company’s call center to be directed to the on-call nurse. The patient provides his Social Security number, date of birth, and policy number to the call center employee so his call can be transferred appropriately. The employee makes sure not to say the patient’s Social Security number out loud.

Select the answer that describes the best, most fair and honest way to handle a customer’s needs.A client calls the computer programmer to get an update on the software project, and to get an explanation of how it will be implemented with the hardware.

Which of the following scenarios describes an IT professional using the Internet and computer system access in an unprofessional or inappropriate way? Check all of the boxes that apply.

Which of the following scenarios describes an IT professional using good methods to protect passwords and system access of users? Check all of the boxes that apply.