Information Technology

Question 1

Select the answer that best describes the activity that can cause harm. A customer service employee makes a copy of the company’s photo-editing software for a friend.

Revolt · Accepted Answer

C: software piracy

Question 2

Select the answer that best describes the ethical guideline followed in each scenario.A customer calls the support center of a company to get advice on which digital camera is best for her needs. The customer support employee listens to her needs and provides recommendations appropriate for her.

Revolt · Accepted Answer

A: Be fair and honest with customers.

Question 3

A patient calls the insurance company’s call center to be directed to the on-call nurse. The patient provides his Social Security number, date of birth, and policy number to the call center employee so his call can be transferred appropriately. The employee makes sure not to say the patient’s Social Security number out loud.

Revolt · Accepted Answer

A: Respect confidentiality of data.

Question 4

Select the answer that describes the best, most fair and honest way to handle a customer’s needs.A client calls the computer programmer to get an update on the software project, and to get an explanation of how it will be implemented with the hardware.

Revolt · Accepted Answer

C: The computer programmer provides an overview of what has been done on the project and what has yet to be completed, and describes the implementation process in detail, making sure to ask if the client has any questions or does not understand something.

Question 5

Select the answers that best describe showing respect for confidential data. Check all of the boxes that apply.A security administrator works for a leading aviation company that supplies military aircraft parts to the government. Confidentiality is of utmost importance.

Revolt · Accepted Answer

B: The security administrator makes sure to shred and properly dispose of any printed confidential information.; D: The security administrator uses password-protected files and folders on his work computer.

Question 6

Which of the following scenarios describes an IT professional using the Internet and computer system access in an unprofessional or inappropriate way? Check all of the boxes that apply.

Revolt · Accepted Answer

A: checking social media networks during working hours; B: surfing the Internet during working hours for what to do on the weekend; C: downloading a favorite band’s latest album from a file-sharing service

Question 7

Which of the following scenarios describes an IT professional using good methods to protect passwords and system access of users? Check all of the boxes that apply.

Revolt · Accepted Answer

A: When setting up the e-mail program for each employee’s computer, the IT professional has the employee enter his or her e-mail password to protect privacy.

Question 8

A web developer overhears an executive’s username and password, and then uses it to download the company’s secret chocolate-chip cookie recipe. He makes the cookies at home and posts the recipe on his blog.

Revolt · Accepted Answer

D: sale of trade secrets

Information Technology Answers

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