A patient in a hospital notices that every health professional who comes in his room asks him the same basic background questions. He is frustrated by having to repeating himself. Which of the following skills could healthcare workers use to prevent his frustration?

Teamwork can help healthcare workers share the patient’s background information with one another, so each person does not need to ask the same basic questions again. Math does not address the communication problem, and education alone would not ensure the care team shares information.

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