Managing Your Time

Question 1

is the ability to stay positive and focused on finding a solution that satisfies the customer.

Revolt · Accepted Answer

A: The customer service mindset

Question 2

How could you nonverbally express interest while speaking to a customer in person? Check all of the boxes that apply.

Revolt · Accepted Answer

B: by making eye contact; D: by nodding my head; E: by smiling; G: by sitting up straight

Question 3

Question 3

Revolt · Accepted Answer

A: Stay calm to try to influence the customer to calm down.; D: Use good manners when speaking to the customer to show your respect.

Question 4

The is to find out what is wrong and what is needed to restore positive relations with customers.

Revolt · Accepted Answer

B: goal of customer service

Question 5

Customer service must emphasize the importance of a customer complaint.

Revolt · Accepted Answer

B: responding promptly to

Managing Your Time Answers