Sarah is a patient in a hospital. She just received surgery, and is recovering in her hospital room. She becomes aware of the hospital’s sudden decision to move her to a room that does not have a window. Sarah does not like this decision one bit. What should she do?

Sarah should file a complaint because she is unhappy with the hospital’s decision about her room and wants the hospital to address it. An appeal is generally used to challenge a formal decision about coverage or a medical service, rather than to object to a room assignment. The correct choice is “file a complaint.”

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