Reading and Writing Answers

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1
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Cliches are useful to a business writer because they help readers understand the main idea better.

A
T
B
F
2
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It is better to read ______.

A
In a loud place
B
At the end of the day
C
In long blocks
D
In a quiet location
3

When it is necessary to inform a customer about a delay in their order, the proper communication format should be a ______.

A
Business memo
B
Business letter
C
Friendly letter
D
E-mail
4

Privacy concerns dictate that _______.

A
You always enter mass email addresses into the BCc
B
Memorandums be sent without a From header.
C
Business letters should be sent from a Post Office
D
E-mails are deleted after they are sent
5

The first thing you must consider in any type of communication is ______.

A
The type of communication
B
The style of communication
C
The purpose of the communication
D
The timing of the communication
6

In business writing, the main idea of a written work should be located _____.

A
At the end of the first paragraph
B
In the body of the document
C
At the beginning of the first paragraph
D
In the salutation of the document
7

Stopping to take notes makes it harder to remember the details of something you’ve read.

A
T
B
F
8

Well organized business writing uses short sentences and paragraphs.

A
T
B
F
9

When organizing your business writing, you want to make sure that ______.

A
Your name is at the top right corner
B
The main idea is at the very beginning
C
Each sentence contains many ideas
D
Each point has some fluff to make it longer
10

In e-mails, it is okay to send messages that are _____.

A
Aggressive and mean-spirited in nature
B
Filled with text abbreviations, like LOL and TTYL
C
Private in nature or contain secure information
D
Meant for company employees and executives

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