If a speaker misunderstands their purpose, what could go wrong?
A speaker who misunderstands their purpose can use speech that is totally ineffective. If a person who is trying to be informative instead tries to persuade their audience, it can backfire as people misunderstand what they are being told.
What are the benefits of organizing your thoughts before you begin to speak?
If you organize your thoughts before you begin to speak, you can avoid sounding muddled and confused. If your thoughts are organized, your audience can more easily follow the logic of your statements or arguments, and they are more likely to remember your ideas.
What does it mean to say that active listening is an attitude?
It means that to really achieve active listening, you have to put your whole being into listening and engage the speaker with your mind and body.
What is the purpose of active listening?
The purpose of active listening is to understand the speaker completely, and to communicate to the speaker, through verbal and non-verbal communication, that you are paying attention.
Why might you take notes when a customer is filing a complaint?
If a customer files a complaint, then they are looking for some action to be taken. By taking notes, you are showing that you are concerned about the customer’s opinion and that you are taking it seriously enough to make a record. It also shows the customer that you are going to remember the details of the exchange.
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