Speaking and Listening

Question 1

Communication requires a sender and a receiver.

Revolt · Accepted Answer

T

Question 2

In order to make sure that audiences can correctly hear all the syllables of the words you are speaking, it is necessary to make sure you have correct _____.a.Enunciationb.Pronunciationc.Intonationd.Elucidation

Revolt · Accepted Answer

A

Question 3

Speakers can get into a comfort zone by practicing often.

Revolt · Accepted Answer

T

Question 4

Having unnecessary fluff in your comments can _____.a.Cause your message to be unclearb.Make your audience energizedc.Make your comments more concised.Show off your education

Revolt · Accepted Answer

A

Question 5

After you are done taking notes from a speaker, you should _____.a.Let them know your opinionb.Put your notes away quicklyc.Type up your notes for everyoned.Review your notes and clarify

Revolt · Accepted Answer

D

Question 6

What does it mean to say that active listening is an attitude?

Revolt · Accepted Answer

It means that to really achieve active listening, you have to put your whole being into listening and engage the speaker with your mind and body.

Question 7

Why might you take notes when a customer is filing a complaint?

Revolt · Accepted Answer

If a customer files a complaint, then they are looking for some action to be taken. By taking notes, you are showing that you are concerned about the customer’s opinion and that you are taking it seriously enough to make a record. It also shows the customer that you are going to remember the details of the exchange.

Question 8

What is the purpose of active listening?

Revolt · Accepted Answer

C; The purpose of active listening is to understand the speaker completely, and to communicate to the speaker, through verbal and non-verbal communication, that you are paying attention.

Question 9

If a speaker misunderstands their purpose, what could go wrong?

Revolt · Accepted Answer

A speaker who misunderstands their purpose can use speech that is totally ineffective. If a person who is trying to be informative instead tries to persuade their audience, it can backfire as people misunderstand what they are being told.

Speaking and Listening Answers

More from this Course

TRY EDGENUITY HACKS