Speaking and Listening Answers

Taking notes on a customer complaint is a form a communication.

The use of encouraging body language might include ______.a.Leaning towards the speakerb.Crossing your arms across your chestc.Turning your body away from the speakerd.Shaking your head when you disagree with something

You should write down everything a speaker says when you take notes.

Which of the following is NOT considered a form of communication?a.E-mailb.Sign languagec.Smiling at someoned.Talking to yourself

In order to make sure that audiences can correctly identify your mood and attitude during speech, it is necessary to make sure you have correct _____.a.Enunciationb.Pronunciationc.Intonationd.Elucidation

Dennis is going to be talking to his boss about wanting a raise. The purpose of his communication is to ______.a.Inform his bossb.Persuade his bossc.Anger his bossd.Criticize his boss

It is important for a speaker to understand the needs of the audience because _____.a.It helps the speaker to say exactly what the audience wants to hearb.The audience will write a review of the speaker’s performancec.It helps the speaker to hone their message for the audienced.The audience will feel pleased at compliments they receive

Which of the following is NOT considered a form of communication?a.E-mailb.Sign languagec.Smiling at someoned.Talking to yourself

In order to make sure that audiences can correctly identify which words you are using, it is necessary to make sure you have correct _____.a.Enunciationb.Pronunciationc.Intonationd.Elucidation

Walt is asked to give a speech to his coworkers, and he decides to try to use a speech written by the great speaker President John F Kennedy. Walt is unlikely to succeed in his speech because _____.a.The audience will sense that he is being insincereb.The audience will not understand why he is speaking oddlyc.The audience will lack engagement with his speech.d.All of the above