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Writers should avoid jargon because jargon ______.a.Takes too long to useb.Limits what ideas can be exploredc.Conveys too much informationd.Is difficult for many to understand

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Walt is asked to give a speech to his coworkers, and he decides to try to use a speech written by the great speaker President John F Kennedy. Walt is unlikely to succeed in his speech because _____.a.The audience will sense that he is being insincereb.The audience will not understand why he is speaking oddlyc.The audience will lack engagement with his speech.d.All of the above

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Communication requires a sender and a receiver.

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Speakers can get into a comfort zone by practicing often.

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If a speaker misunderstands their purpose, what could go wrong?

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A speaker who misunderstands their purpose can use speech that is totally ineffective. If a person who is trying to be informative instead tries to persuade their audience, it can backfire as people misunderstand what they are being told.

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E-mail is usually a formal mode of business communication.

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Having unnecessary fluff in your comments can _____.a.Cause your message to be unclearb.Make your audience energizedc.Make your comments more concised.Show off your education

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In order to make sure that audiences can correctly hear all the syllables of the words you are speaking, it is necessary to make sure you have correct _____.a.Enunciationb.Pronunciationc.Intonationd.Elucidation

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What are the benefits of organizing your thoughts before you begin to speak?

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If you organize your thoughts before you begin to speak, you can avoid sounding muddled and confused. If your thoughts are organized, your audience can more easily follow the logic of your statements or arguments, and they are more likely to remember your ideas.

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Why might you take notes when a customer is filing a complaint?

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If a customer files a complaint, then they are looking for some action to be taken. By taking notes, you are showing that you are concerned about the customer’s opinion and that you are taking it seriously enough to make a record. It also shows the customer that you are going to remember the details of the exchange.

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When choosing a font for your electronic communications, you should NEVER select ______.a.Times New Romanb.Calibric.ComicSansd.Arial

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After you are done taking notes from a speaker, you should _____.a.Let them know your opinionb.Put your notes away quicklyc.Type up your notes for everyoned.Review your notes and clarify

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E-mail is an temporary message medium.

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What is the difference between skimming and previewing?

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Skimming involves the reader going through the body text quickly reading first sentences in written works. This allows them to quickly learn much about the text without investing much time. Skimming works best for articles and other long pieces, like newspaper stories and reports. Previewing involves the reader looking over the features of the text, like titles, headings, and key terms, to get a general idea of what the work is about. The table of contents, index or chapter and section headings of a work are the most effective places to practice this skill.

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What is the purpose of active listening?

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The purpose of active listening is to understand the speaker completely, and to communicate to the speaker, through verbal and non-verbal communication, that you are paying attention.

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