The Listening Process Answers

Which of the following is not an example of thoughtful message encoding? a. using constructive criticism when evaluating a contest entry b. speaking to someone in their own language when traveling to another country c. dressing in a nice gown for a formal event d. issuing a loud, angry complaint about the meal you just had in a restaurant Please select the best answer from the choices provided

__________ messages can be written and/or spoken.a.Verbalb.Nonverbalc.Intrapersonald.Interpersonal

Which of the following is an example of adapting messages to others?a.attending a sign language classb.a student reading a passage to the classc.a counselor listening to his patientd.a mom talking to her toddler using simpler words

Universal ethics can help us ____________.a.understand ourselvesb.understand our culturec.interpret others' non-verbal communicationd.make ethical decisions

True or False? Cooperation is a principle of language. Please select the best answer from the choices provided

The rules and conventions governing correct or polite behavior and communication are called ______________.a.cultural normsb.etiquettec.netiquetted.guidelines

Which of the following is an example of supportive communication?a.“We should talk about this when you are calmer.”b.“You shouldn’t do that.”c.“Are you sure about that?”d.“I’m always here if you need help with anything.”

Which of the following is an example of semantic noise? a. talking with someone who speaks a different language b. not being able to see the blackboard from the back of the class c. getting advice from a disreputable source d. staying at a hostile environment Please select the best answer from the choices provided

It must be by his death; and for my part, I know no personal cause to spurn at him, But for the general. He would be crowned. How that might change his nature, there's the question. (II. i. 10-13)This soliloquy from William Shakespeare's play, The Tragedy of Julius Caesar is an example of __________________.a.interpersonal communicationb.intrapersonal communicationc.public speakingd.mass communication

True or False? Language is symbolic. Please select the best answer from the choices provided

Which of the following is not an example of physiological noise?a.hearing lossb.visual impairmentc.memory lossd.illegible handwriting

The rules and guidelines for appropriate computer mediated communication are called ________.a.social normsb.etiquettec.netiquetted.manners

Which of the following scenarios is the result of a lack of education or experience?a.A man dislikes hearing about the Holocaust because he is a survivor. b.A burn victim doesn’t like to be near any flames.c.A child refusing to eat broccoli because of its color. d.A woman dislikes smokers because the smoke makes her cough.

Jane was sent by her Chicago-based company to a business convention in Tokyo, Japan. While at lunch, she and several other Americans in attendance sat together at lunch. As they laughed and enjoyed themselves, Jane noticed that many people glanced at them uncomfortably and whispered to each other. When Jane asked the young waitress what was wrong, the girl avoided eye contact with her, shook her head without saying a word, and quickly walked back to the kitchen. Which of the following is most likely the cause of confusion in this scenario?a.The rules governing nonverbal communication in Japan are very different than those in the U.S.b.Nonverbal communication is ambiguous, and there are several people in this scenario who are all interpreting messages that seem foreign to them.c.The multiple channels involved and the many ways in which verbal and nonverbal communication integrate make this situation complicated.d.All of the above are likely causes of confusion in this scenario.

_____________ is communication that creates mistrust, hostility or hurt and indicates a desire for conflict rather than cooperation.a.Hostile communicationb.Defensive communicationc.Aggressive communicationd.Offensive communication

Which of the following best describes the messages the man in this photograph seems to be conveying by his nonverbal communication? a. I am a confident and successful business professional. b. I am a warm and caring husband and father. c. I am a talented and creative musician. d. I am a charismatic and fun-loving college student. Please select the best answer from the choices provided

Communication is considered ethical if it ________________. a. demonstrates an understanding of many languages b. shows sensitivity c. is relevant to the topic of discussion d. uses complicated terms Please select the best answer from the choices provided

Which of the following is an example of a stereotype?a.All people are equal.b.Asian people are smart.c.Children learn behavior from their parents.d.Teenagers tend to be more independent than young children.

Based on the nonverbal messages you see in this photograph, which of the following most likely describes this person’s situation? a. This woman is a successful and confident business owner. b. This woman is an overworked and overly stressed medical doctor. c. This woman is a stay-at-home mom who is very conscious of her health. d. There are not enough nonverbal messages to say for sure. Please select the best answer from the choices provided

Which of the following statements is most likely true about the nonverbal communication depicted in this picture? a. The women in the background are complementing their verbal communication with their body language. b. The nonverbal communication of the women in the background is tied to culture. c. The women in the background are contradicting their verbal communication with their body language. Please select the best answer from the choices provided