Topic Test Answers

When you are HEARING speech, it means that _____.a.You are paying close attentionb.The sound has reached your earsc.Effective communication is occurringd.The speaker is addressing you

Evaluating a solution objectively means ______.a.Asking others for their opinionsb.Choosing to ignore your biasesc.Taking your feelings into accountd.All of the above

Whether speech is going to be delivered before one or one hundred people, the speaker should:a.Concentrate on getting everything out quicklyb.Imitate the mannerisms of great speakersc.Prepare their thoughts in advanced.Use their biggest vocabulary to sound educated

The purpose of assigning a number to each of the consequences in a grid analysis is to _______. a. Allow the consequences to be ranked chronologically b. Allow the consequences to be put in numerical order c. Allow the consequences to be weighed and measured d. Allow the consequences to be eliminated through subtraction Please select the best answer from the choices provided

Questioning assumptions is useful because it allows us to ________.a.Act like we are in charge of the processb.Keep our biases from limiting our solutionsc.Present our ideas in non-threatening waysd.Skip ahead in the problem solving process

In general, business writing should be _____.a.Easy to read quicklyb.Dense and academicc.Light and full of fluffd.None of the above

What is the purpose of active listening?

If customer satisfaction is a criterion for decision making, then customer satisfaction _____.a.Will be all that matters in the decision making processb.Will be considered in the decision making processc.Will not be considered in the decision making processd.None of the above

The following exchange demonstrates which problem solving technique?The issues we are having with this design is similar to the issues the San Francisco division dealt with last year. Let’s ask them how they tackled their issue and see if we can make it work for us.a.Analogyb.Five Whysc.Question assumptionsd.Brainstorming

The following exchange demonstrates which problem solving technique?The problem here is that we don’t have the equipment we need in order to complete our tasks.Are you sure? What if the opposite was true and we had adequate equipment, but inadequate training?a.Analogyb.Five Whysc.Question assumptionsd.Brainstorming

When making decisions, evaluating your possible resources will help _____.a.Impose limits to possible choicesb.Add weight to your preferred choicec.Increase the availability of helpd.None of the above

If speakers tend to rush their ideas as fast as they can speak, they should work on their _____. a. Phrasing b. Pacing c. Simplicity d. Ideas Please select the best answer from the choices provided

When defining the issue for which a decision has to be made, framing the issue in a positive way _____. a.Allows everyone to feel good about the outcomeb.Eliminates negative consequences at the startc.Helps point to a set of actions that should occurd.Makes it easier to agree with coworkers

Written communication involves the exchange of information between a sender and a ______.a.Transcriberb.Receiverc.Authord.Customer

Implementing your solution to the problem requires the development of ________.a.Many alternativesb.An action planc.Extra resourcesd.Selection criteria

When making decisions, it is important to question your assumptions.

It is possible to carefully measure and clarify the importance of possible outcomes by using ______.a.Prioritizingb.Grid analysisc.Emotional guessingd.Procrastination

Assumptions are always harmful to the problem solving process.

After making a decision, you still have to _____.a.Celebrate your effectivenessb.List your available resourcesc.Implement a plan of actiond.Discuss your possible outcomes

Brainstorming is only effective when done _______. a. In groups b. By yourself c. In a respectful atmosphere d. In a limited amount of time Please select the best answer from the choices provided