Topic Test Answers

37 verified answers3 views
24

Identify the statement that does NOT demonstrate active listening.

A
"So what I heard you say was __________."
B
"What did you mean by __________?"
C
"Sorry, I was distracted. Could you repeat __________?"
D
"I guess you must have felt __________."
26

Which of the following is an important step in the process of conflict resolution?

A
defining the problem and proposing a solution
B
requiring all participants to adopt your viewpoint
C
agreeing only with your own values
D
none of the above
27

In general, which is NOT critical to understanding how to communicate effectively?

A
active listening
B
verbal and nonverbal communication
C
communicating 4 to 5 times per day
D
communication styles
28

Assertive people have all of the following attributes EXCEPT:

A
self-respect
B
respect for others
C
high self-esteem
D
superior attitude
30

All of the following are characteristics of good leaders EXCEPT:

A
having vision
B
helping others achieve their goals
C
finding opportunities for themselves
D
seeking out the greater good
32

The traits of a good leader are easily acquired.

A
T
B
F
33

Reinforcing established standards is an example of discipline.

A
T
B
F
34

A delegative style of leadership is useful when all team members __________.

A
are unskilled
B
need to be trained
C
are highly motivated
D
need to feel involved
35

Which of the following is an influence on conflict resolution?

A
capability
B
the nature of the conflict
C
personal attitudes
D
all of the above
36

Which of the following statements is NOT true for aggressive communicators?

A
criticize, blame, or attack others
B
speak loudly and overbearingly
C
listen well
D
use humiliation and intimidation
38

A leader demonstrates integrity by __________.

A
maintaining a forward looking vision for the team
B
doing the right thing, even when others are not around
C
staying positive, even when things seem to be going badly
D
keeping the lines of communication open between team members
39

A commitment to being ethical is important for good leadership.

A
T
B
F
40

Which of the following scenarios does NOT involve feelings leading to conflict?

A
Sally ignores Betty's opinion.
B
Sally feels Betty is wrong.
C
Sally shares Betty's concerns.
D
Sally tells Betty what to think.

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