Penelope asks her employee Fritz to deal with problems that “you caused.” Fritz is feeling hurt by these comments, so he tells Penelope, “My feelings were hurt by what you said and I don’t think that is okay.” In this example, Fritz is acting ______.

Fritz clearly states how Penelope’s words affected him and sets a respectful boundary: “My feelings were hurt” and “I don’t think that is okay.” Communicating your feelings directly without insulting or avoiding the other person is acting assertively. The correct choice is “Assertively.”

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