Topic Test Answers

Simplified and inaccurate beliefs about groups of people are called ______.a.Ethnicityb.Diversityc.Stereotypesd.Distinctions

When you are in a conflict that you are not passionate about, it is seen as gracious to sometimes ______.a.Fight for your side until the other person agreesb.Step aside and let the other person prevailc.Use ad hominem arguments until a mediator steps ind.Allow the other person to compromise their position

Total quality management theorizes that if workers are more responsible, they will ______.a.Increase overall qualityb.Reduce overall qualityc.Have no effect on overall qualityd.None of the above

The best time to begin a self improvement plan is when ______.a.You are going to be fired from your jobb.You have been reprimanded by your bossc.You have disappointed your friendsd.You think you need to improve to meet a career goal

Which of these is not a benefit of working as a team?a.Improved moraleb.Increased productivityc.Improved communicationd.Increased personal workload

Which of the following is a breach of etiquette?a.A girl quietly reads a book at the libraryb.A man stands in line at a crowded bankc.A woman talks on her cell phone at the dinner tabled.A teenager greets another teenager and they shake hands

What is the difference between a conflict based on a power struggle and a conflict based on a personality difference?

Why do some people feel threatened by diversity?

Defend or critique the following statement: “People who are unable to put aside their own interests should not be on teams.”

The understanding, acceptance and celebration of differences among people is called ______.a.Stereotypingb.Etiquettec.Diversityd.Arbitration

Compare and contrast mediation with arbitration.

If you share space with other employees, when making phone calls, you should make sure that you ______.a.Speak as loudly and clearly as you want tob.Whisper to avoid letting coworkers hearc.Speak only loud enough to be heard on the phoned.Leave the office before making business calls

What is the best way to combat stereotypes in the workplace?

Explain why it is important to get along with people in the workplace.

Self-directed teams will generally ______.a.Report to multiple managersb.Have a manager on their teamc.Report to a separate managerd.Not report to a manager