Questioning assumptions is useful because it allows us to ________.a.Act like we are in charge of the processb.Keep our biases from limiting our solutionsc.Present our ideas in non-threatening waysd.Skip ahead in the problem solving process
In general, business writing should be _____.a.Easy to read quicklyb.Dense and academicc.Light and full of fluffd.None of the above
Evaluating a solution objectively means ______.a.Asking others for their opinionsb.Choosing to ignore your biasesc.Taking your feelings into accountd.All of the above
The purpose of assigning a number to each of the consequences in a grid analysis is to _______. a. Allow the consequences to be ranked chronologically b. Allow the consequences to be put in numerical order c. Allow the consequences to be weighed and measured d. Allow the consequences to be eliminated through subtraction Please select the best answer from the choices provided
In e-mails, it is okay to send messages that are _____.a.Aggressive and mean-spirited in natureb.Filled with text abbreviations, like LOL and TTYLc.Private in nature or contain secure informationd.Meant for company employees and executives
When you are HEARING speech, it means that _____.a.You are paying close attentionb.The sound has reached your earsc.Effective communication is occurringd.The speaker is addressing you
Whether speech is going to be delivered before one or one hundred people, the speaker should:a.Concentrate on getting everything out quicklyb.Imitate the mannerisms of great speakersc.Prepare their thoughts in advanced.Use their biggest vocabulary to sound educated
Privacy concerns dictate that _______.a.You always enter mass email addresses into the BCcb.Memorandums be sent without a From header.c.Business letters should be sent from a Post Officed.E-mails are deleted after they are sent
The following exchange demonstrates which problem solving technique?The problem here is that we don’t have the equipment we need in order to complete our tasks.Are you sure? What if the opposite was true and we had adequate equipment, but inadequate training?a.Analogyb.Five Whysc.Question assumptionsd.Brainstorming
The following exchange demonstrates which problem solving technique?The issues we are having with this design is similar to the issues the San Francisco division dealt with last year. Let’s ask them how they tackled their issue and see if we can make it work for us.a.Analogyb.Five Whysc.Question assumptionsd.Brainstorming
If speakers tend to rush their ideas as fast as they can speak, they should work on their _____. a. Phrasing b. Pacing c. Simplicity d. Ideas Please select the best answer from the choices provided
The purpose of a memo is to _____.a.Quickly send information around the worldb.Inform company employees of important newsc.Send serious and important information to clientsd.None of the above
What is one course of action available in every decision making process?a.Respond in a way which will have only positive consequencesb.Respond in a way which will have no negative consequencesc.Choose to do nothing about the issued.None of the above
It is always possible to identify all the causes of a problem completely.
When defining the issue for which a decision has to be made, framing the issue in a positive way _____. a.Allows everyone to feel good about the outcomeb.Eliminates negative consequences at the startc.Helps point to a set of actions that should occurd.Makes it easier to agree with coworkers
Brainstorming is only effective when done _______. a. In groups b. By yourself c. In a respectful atmosphere d. In a limited amount of time Please select the best answer from the choices provided
Franklin has two tasks to complete. He must clean the stables and he must water the horses. He notices that the pitchfork he would use to clean the stables is missing a prong, which will take 30 minutes to fix, at a minimum. If both tasks are equally important, which task should Franklin complete first?a.He should clean the stables firstb.He should water the horses firstc.There is no way to evaluate the decisiond.Franklin could choose either task first
When designing a plan of action, always ______.a.Identify how success will be measuredb.Make someone responsible for carrying out the planc.Inform all employees affected by the pland.All of the above
In business writing, the main idea of a written work should be located _____.a.At the end of the first paragraphb.In the body of the documentc.At the beginning of the first paragraphd.In the salutation of the document
Which of the following is NOT considered a form of communication?a.E-mailb.Sign languagec.Smiling at someoned.Talking to yourself
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