Unit 14 Study Guide and Quiz

Question 1

If a store doesn't stock enough inventory of a product, what problem may the store face?A.Paying too much in storage and insuranceB.Running out of spaceC.Losing customers to competitorsD.Having the product spoil or go bad

Revolt · Accepted Answer

C

Question 2

Which type of unethical activity is sometimes caused by channel management?A.Price fixingB.Unfair discriminationC.Network marketingD.Cold calling

Revolt · Accepted Answer

B

Question 3

A __________ is what customers expect they will get by purchasing a product.A.Brand promiseB.A taglineC.WarrantyD.Service mindset

Revolt · Accepted Answer

A

Question 4

Which type of inventory control is expensive but helps keep inventory especially secure?A.RFID tagsB.BarcodesC.Visual merchandisingD.CRM software

Revolt · Accepted Answer

A

Question 5

If a harmful substance is used in a workplace, the company must provide what informational document to employees?A.Material safety data sheetB.Ergonomics checklistC.GuaranteeD.Warranty

Revolt · Accepted Answer

A

Question 6

Which of the following is a sign that you are listening to headphones too loudly?A.You can hear all the words in the song you're listening to.B.Someone else wants to borrow your headphones.C.Someone else can hear what you're listening to through your headphones.D.You can hear someone else when they are talking to you.

Revolt · Accepted Answer

C

Question 7

Which buying method can save money but means you must have trust in the reliability of your supplier?A.Economic order quantityB.Fixed orderC.Last in first outD.Just in time

Revolt · Accepted Answer

D

Question 8

Which two terms are used for specific promises a company makes about the performance of its product?A.Certifications and awardsB.Guarantees and warrantiesC.Brand promise and taglineD.Grades and standards

Revolt · Accepted Answer

B

Question 9

Many companies state their brand promise directly in words, using a short phrase called what?A.A warrantyB.A customer mindsetC.A corporate imageD.A tagline

Revolt · Accepted Answer

D

Question 10

Which of the following employees is most at risk of repetitive strain injury?A.A shipping employee who performs the same lifting motion over and overB.An administrative employee who keeps frequently used objects nearbyC.A sales person who stands up and changes positions frequentlyD.An accounting employee whose feet rest on the floor

Revolt · Accepted Answer

A

Unit 14 Study Guide and Quiz Answers

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