Unit 3: Digital Citizenship and Personal Relationships
Question 7 • Social Media: Our Connected World (IS)
Nadia is in charge of managing social media for a major retail store. At first, she really liked her job because she got to interact online and help people, but lately there have been a lot of complaints she has to manage. To make things worse, she gets even more complaints if she does not respond quickly, so she has to frequently check the account, even on days she is not working. This makes her evenings and weekends rather stressful. What is this an example of?
Answer
A
why multitasking is detrimental to relationships
B
how social media changes consumer spending habits
C
the tendency of social media to increase demands on workers
D
the way in which social media relationships strain personal relationships
Explanation
Nadia has to monitor the store’s social media account frequently and respond quickly to customer complaints, even when she is off work. This shows how social media can increase workers’ demands and make it harder to disconnect from work. Choice C, “the tendency of social media to increase demands on workers,” best describes the situation.
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