Workplace Etiquette — Unit test

Question 1

The best time to begin a self improvement plan is when ______.a.You are going to be fired from your jobb.You have been reprimanded by your bossc.You have disappointed your friendsd.You think you need to improve to meet a career goal

Revolt · Accepted Answer

D

Question 2

When you are in a conflict that you are not passionate about, it is seen as gracious to sometimes ______.a.Fight for your side until the other person agreesb.Step aside and let the other person prevailc.Use ad hominem arguments until a mediator steps ind.Allow the other person to compromise their position

Revolt · Accepted Answer

B

Question 3

Simplified and inaccurate beliefs about groups of people are called ______.a.Ethnicityb.Diversityc.Stereotypesd.Distinctions

Revolt · Accepted Answer

C

Question 4

Total quality management theorizes that if workers are more responsible, they will ______.a.Increase overall qualityb.Reduce overall qualityc.Have no effect on overall qualityd.None of the above

Revolt · Accepted Answer

A

Question 5

Which of these is not a benefit of working as a team?a.Improved moraleb.Increased productivityc.Improved communicationd.Increased personal workload

Revolt · Accepted Answer

D

Question 6

Explain how can you avoid conflict by adjusting your own behavior?

Revolt · Accepted Answer

Since conflict is caused by a difference of opinion and the struggle between two views for dominance, if one person simply adjusts to the alternate view and plans accordingly, they eliminate the conflict. For example, if Bill and Karen share office space, and Bill is neat and Karen is slovenly, Bill might clean up just enough to avoid annoying Karen, and Karen might clean only the area that comes close to her workspace.

Question 7

If you share space with other employees, when making phone calls, you should make sure that you ______.a.Speak as loudly and clearly as you want tob.Whisper to avoid letting coworkers hearc.Speak only loud enough to be heard on the phoned.Leave the office before making business calls

Revolt · Accepted Answer

C

Question 8

Discuss the advantages and disadvantages of “agreeing to disagree” over a conflict.

Revolt · Accepted Answer

Agreeing to disagree can allow parties to practice tolerance and move on from their disagreement without further conflict, but it can leave the two parties with a hurt relationship and the issue is never solved to anyone’s satisfaction.

Question 9

Explain what is meant by the phrase “ethical behavior”.

Revolt · Accepted Answer

Something is ethical if it does not cause harm and society considers it to be good. Ethical behavior is generally any action that furthers a good outcome for someone else without causing intentional harm to anyone.

Question 10

Being assigned to a team means that a worker will work over a period of time with ______.a.No collaboration on a defined goalb.Other workers on different goalsc.Other workers on common goalsd.No collaboration on common goals

Revolt · Accepted Answer

C

Workplace Etiquette — Unit test Answers

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