Unit Test — Unit test Answers

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Define back-channel cues. List 3 examples of backchannel cues.

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Jane was sent by her Chicago-based company to a business convention in Tokyo, Japan. While at lunch, she and several other Americans in attendance sat together at lunch. As they laughed and enjoyed themselves, Jane noticed that many people glanced at them uncomfortably and whispered to each other. When Jane asked the young waitress what was wrong, the girl avoided eye contact with her, shook her head without saying a word, and quickly walked back to the kitchen. Based on what you know about nonverbal communication, give at least three explanations for the misunderstandings between the people in this scenario.

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In this picture, touch is reinforcing which message or messages? I. Congratulations! II.What just happened? III. Great Job! IV. I am so excited!

I and IV

I, II, III

II, IV

I, III and IV

Which of the following reflects the first step of effective communication?

Jessica researched the topic that is going to be discussed at today’s group meeting.

Ken is arguing about the grade he received from his teacher.

July is giving a lecture about 14th century art.

Melanie is writing a thesis statement.

Based on the nonverbal messages you see in this photograph, which of the following most likely describes this person’s situation?

This college student has just found out that she received an ‘A’ on a very difficult exam.

This woman has just lost her job as the head of a very large company.

This waitress has just finished her shift and is heading to the gym to relax.

This high school student has just broken up with her boyfriend.

Which scenario reflects "Adjust Communication Based on Feedback"?

Use an agenda and clear objectives to drive the focus of a presentation.

Apply medical jargon to respond to an audience of doctors about cancer.

Research a topic before going to a discussion on it in order to be prepared.

Slow down during a demonstration to provide an opportunity for questions.

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Unit Test — Unit test Answers

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