Effective Group Work — Unit test Answers

Conflict management is dealing with conflict in either a _________________.a.confrontational, non-confrontational, or cooperative wayb.non-confrontational, cooperative, or interpersonal wayc.cooperative, aggressive, or assertive wayd.confrontational, non-confrontational, or uncooperative way

Interpersonal conflict can result in ____________________.a.the deepening of a relationshipb.the end of a relationshipc.both a and bd.none of the above

True or False? When interacting with others it is important to be aware of subtle non-verbal cues in communication to avoid misunderstandings. Please select the best answer from the choices provided

What is the first step one should take to become more cooperative in your conflict management ? a. manage information b. manage both problems and solutions c. manage your expectations d. manage your emotions Please select the best answer from the choices provided

Which statement is an example of a positive opening?a.“I need to talk to you now.”b.“Excuse me Mrs. Patterson, do you have a moment to speak with me?”c.“I have never been so upset at you!”d.“Hey.”