Being an Effective Co-worker — Unit test Answers

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The following exchange demonstrates which problem solving technique?The issues we are having with this design is similar to the issues the San Francisco division dealt with last year. Let’s ask them how they tackled their issue and see if we can make it work for us.

A
Analogy
B
Five Whys
C
Question assumptions
D
Brainstorming
2
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In general, business writing should be _____.

A
Easy to read quickly
B
Dense and academic
C
Light and full of fluff
D
None of the above
3

Painting your home is an example of a _____.

A
Two minute action task
B
Time sensitive task
C
One task in a project
D
Multi-task job
4

Evaluating a solution objectively means ______.

A
Asking others for their opinions
B
Choosing to ignore your biases
C
Taking your feelings into account
D
All of the above
5

Twitter allows companies to reach consumers with ________.

A
In-depth reviews of upcoming products
B
Short, personal messages
C
Nation wide advertising flyers
D
Graphically impressive images
6

The purpose of assigning a number to each of the consequences in a grid analysis is to _______.

A
Allow the consequences to be ranked chronologically
B
Allow the consequences to be put in numerical order
C
Allow the consequences to be weighed and measured
D
Allow the consequences to be eliminated through subtraction
7

In e-mails, it is okay to send messages that are _____.

A
Aggressive and mean-spirited in nature
B
Filled with text abbreviations, like LOL and TTYL
C
Private in nature or contain secure information
D
Meant for company employees and executives
8

When you are HEARING speech, it means that _____.

A
You are paying close attention
B
The sound has reached your ears
C
Effective communication is occurring
D
The speaker is addressing you
9

Franklin has to plant a tree in a client’s backyard. He takes a shovel from his truck and digs the hole. If Franklin has the habits of an organized person, when he finishes digging the hole, Franklin will immediately _______.

A
Call his wife to remind her of an appointment
B
Carefully place the tree into the hole
C
Put his shovel out of the way of his next task
D
Take a break to rest before moving on
10

Whether speech is going to be delivered before one or one hundred people, the speaker should:

A
Concentrate on getting everything out quickly
B
Imitate the mannerisms of great speakers
C
Prepare their thoughts in advance
D
Use their biggest vocabulary to sound educated
11

The ability to reason well is necessary for modern workers because __________.

A
Communication with other workers will be difficult
B
Creativity is not valued in the modern workplace
C
They will often have to solve problems with limited information
D
Most problems will be straight-forward and easy to solve
12

Teleconferencing allows workers from around the world to ______.

A
Eat food from the finest European restaurants
B
File reports to the office from their homes
C
Communicate as if they were in the room together
D
Physically travel to other countries quickly
13

Privacy concerns dictate that _______.

A
You always enter mass email addresses into the BCc
B
Memorandums be sent without a From header.
C
Business letters should be sent from a Post Office
D
E-mails are deleted after they are sent
14

The following exchange demonstrates which problem solving technique?The problem here is that we don’t have the equipment we need in order to complete our tasks.Are you sure? What if the opposite was true and we had adequate equipment, but inadequate training?

A
Analogy
B
Five Whys
C
Question assumptions
D
Brainstorming
15

Questioning assumptions is useful because it allows us to ________.

A
Act like we are in charge of the process
B
Keep our biases from limiting our solutions
C
Present our ideas in non-threatening ways
D
Skip ahead in the problem solving process
16

When designing a plan of action, always ______.

A
Identify how success will be measured
B
Make someone responsible for carrying out the plan
C
Inform all employees affected by the plan
D
All of the above
17

Being technologically literate requires being able to ______.

A
Write simple programs in Flash
B
Select the appropriate technology for a task
C
Change the BIOS settings of a motherboard
D
All of the above
18

Being technologically literate requires being able to ______.

A
Use advanced graphics manipulation tools (Adobe Photoshop)
B
Use the most common operating systems (Windows and Apple OS)
C
Adjust network settings for a company lan
D
None of the above
19

Dennis is going to be talking to his boss about wanting a raise. The purpose of his communication is to ______.

A
Inform his boss
B
Persuade his boss
C
Anger his boss
D
Criticize his boss
20

A task is something that you can physically do.

A
T
B
F

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