Which are factors of a successful therapeutic relationship between a doctor and a patient?
Two types of conflict resolution techniques are interpersonal techniques and behavioral techniques. What other technique could be used for conflict resolution?
Ayla went to the emergency room. After she was placed in an exam room, a male doctor went in to see her. She immediately was uncomfortable and showed many nonverbal cues to indicate her discomfort. What best describes what the doctor should do?
The doctor emailed the pharmacist a question about the proper dose of medication to give a patient. Which is the best response that a pharmacist should give to the email?
Which best describes professionalism in a therapeutic relationship?
Which best describes the role of a mentor in an informal mentoring program?
At a weekly staff meeting, the participants first discuss the topics that need immediate attention. This will ensure that the urgent issues are covered even if the meeting is cut short. What term best describes these topics?
Maxwell organizes a meeting to introduce new patient care procedures to hospital staff. He invites an advanced practice nurse to speak at the meeting. Which best describes the leadership role that Maxwell is exhibiting?
In the waiting room of an emergency room, a patient has a facial expression that is twisted in agony and is hunching over, holding his stomach, and groaning. The nurse looked up and noticed that he needed to be seen immediately. What was the verbal communication that the patient gave to the nurse?
John’s grandmother was just diagnosed with Alzheimer’s disease. She needs to be admitted into a nursing home that specializes in Alzheimer’s disease. John talked to the doctor about what type of medications she will need. John then spoke to the psychologist. In addition, he set up a payment plan with his insurance company. Who else should John speak with to make sure that his grandmother gets the best care from a care management team?
Two nurses, Anderson and Marta, work at the same hospital. Marta accidentally wrote down the wrong dosage on a patient’s chart. Anderson noticed the error and confronted Marta. Which best explains how Marta can resolve the conflict?
Louisa is aspiring to be a pharmacist. Her advisor suggested that she join the AMSA and HOSA. Why would the advisor suggest that she join these organizations?
Which best describes an emotional barrier between a health-care professional and a patient?
What is the most frequent cause for a sentinel event?
Kia is a nurse at a health-care facility, and she participates in a mentoring program that is mandatory for all staff members. Each week, she meets with Moiz, an advanced practice nurse, to discuss her professional goals and her progress toward those goals. Which best describes this program?
John and Fiona are both nurses at the same hospital. When Fiona was talking to John, John was very short with her and visibly upset. To prevent any problems, Fiona asked the nurse practitioner for a meeting to work out any conflict. John was upset with the way Fiona had treated one of his patients. Which best describes the conflict?
Ming is studying to be a surgeon and works in a teaching hospital. He wants to join several student organizations to help network, volunteer, and connect with people of similar interests. Which groups would best fit his needs?
Shanda ran a meeting of her student organization. She asked fellow students for suggestions about possible volunteer activities that would help the community. How did this request best foster Shanda’s leadership skills?
A nurse is discussing a condition with a patient. The nurse is careful to give the patient enough time to process each treatment option that she presents. This is best described as a(n)
While the doctor explains a diagnosis to a patient, the patient has a confused look on his face. What should the doctor do to ensure effective communication?
John and Fiona are both nurses at the same hospital. When Fiona was talking to John, John was very short with her and visibly upset. To prevent any problems, Fiona asked the nurse practitioner for a meeting to work out any conflict. John was upset with the way Fiona had treated one of his patients. Which best describes the conflict?
Training meetings can be used to accomplish personal, professional, and organizational goals. Which best describes an example of a training meeting that will meet a personal goal?
Mira is a college senior and wants to enter the healthcare field. She attended a HOSA meeting during which a surgeon hosted a question and answer session for future healthcare workers. How did Mira benefit from attending the HOSA meeting?
Marianna, a dental hygienist, works together with Dr. Garcia, a dentist, to make sure that their patients have healthy teeth and gums. Which type of health-care team do Marianna and Dr. Garcia belong to?
Kaila is treating a patient at the scene of an automobile accident. She is having difficulty hearing the patient over the sound of police sirens. This is best described as a(n)
A doctor enters the exam room and has the following conversation with his patient.Doctor: “How are you feeling today?”Patient: “I am ok, but I have some pain in my ear.”Doctor: “Let me take a look at it. It looks like you have an ear infection.”Patient: “What can I do about it?”Doctor: “We will put you on antibiotics to treat it.”Which best describes what happened in the conversation?
During one day, an emergency room received 20 different patients that had a Salmonella infection. Salmonella is a bacteria that is found in undercooked meat or contaminated salads. According to the patients’ histories, a majority of the patients lived in the same area. Which best describes what the hospital should do?
A patient and her doctor speak different languages, so the doctor requests an interpreter. This is best described as a(n)
Which best describes a benefit of being a member of HOSA?
Roberto shows up to a meeting with a pen and paper to take notes. He turns off his cell phone, and he has read his agenda. The meeting started at 10 a.m. and he showed up at 10:15 a.m. During the meeting, he asked many relevant questions. How could he become a more effective participant?
A medical intern enters a room and sees a patient, a surgeon, and nurses. In order for the surgical team to be complete, who else needs to be in the room?
Corine, a hospital administrator, is facilitating a meeting. She asks a volunteer to record what happens during the meeting. The volunteer writes down the start time, the end time, who attended, and a summary of the topics discussed. What important task did the facilitator give the volunteer?
A doctor is explaining treatment options to a patient by using complicated medical jargon, and the patient appears to be confused. This is best described as a(n)
Which are factors of a successful therapeutic relationship between a doctor and a patient?
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