Using Verbal Messages Effectively Answers

_______________ is communication that indicates a willingness to work together in a spirit of trust, understanding and acceptance.a.Effective communicationb.Cooperative communicationc.Supportive communicationd.Defensive communication

_____________ is communication that creates mistrust, hostility or hurt and indicates a desire for conflict rather than cooperation.a.Hostile communicationb.Defensive communicationc.Aggressive communicationd.Offensive communication

What is the fourth step of effective communication?a.Adjust your communication based on the feedback. b.Choose effective words. c.Understand your receiver. d.Be aware of feedback.

Which of the following does not reflect the second step of effective communication?a.Ken bows to a Japanese businessman when he greets him.b.Joy lowers her voice when she asks about her friend’s condition.c.KC interrupts his teacher’s lecture to ask a question.d.Eric conducts himself in a professional manner during his interview.

Which of the following is an example of supportive communication?a.“We should talk about this when you are calmer.”b.“You shouldn’t do that.”c.“Are you sure about that?”d.“I’m always here if you need help with anything.”

Which of the following reflects "Be Aware of Feedback"? a. Amanda listened to her ebook on her way to work. b. Christine confronted KC about their group project. c. Ethan told Jacqueline about his latest invention. d. KC stayed after class to talk about the grade he received on his research paper. Please select the best answer from the choices provided

Most communication falls into one of two, very broad, categories: supportive communication and aggressive communication.

Which of the following does not reflect the third step of effective communication? a. A mom warning her child sternly about the hazards of unattended candles. b. A teacher giving a lecture about the Byzantine empire to her class. c. A doctor explaining a diagnosis to a patient in layman’s terms. d. A sixth grader listening to an audiobook about human anatomy Please select the best answer from the choices provided

Which of the following reflects "Choose Effective Words"? a. Kyle is practicing his Spanish on his friend. b. Pearl is listening to country music for the first time. c. Erin is giving a lecture on heart disease, in which she is using medical terms, to a classroom of medical students. d. Jessica is trying out for the school’s production of Hamlet. Please select the best answer from the choices provided

What is the third step of effective communication?a.Be clear about your goals. b.Choose effective words. c.Be aware of feedback. d.Understand your receiver.