Week 7: Workplace Etiquette Answers

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3

If your coworker is making a quick private call, you should ______.

A
Ignore them, so you can concentrate on your work
B
Listen carefully, so you can tell others what you hear
C
Report them to your supervisor, so they can be punished
D
Make your own phone call, so they see how it feels
4

In dangerous professions like law enforcement and construction, women are ______.

A
Unable to find work
B
Respected professionals
C
Are thought to be incapable of this work
D
Minor consultants
6

New viewpoints and ideas are valuable to companies because it allows them to ______.

A
Challenge old ways of thinking
B
Steal competitors ideas
C
Write books about improving businesses
D
Stay fresh without changing anything they are doing
8

One way to overcome generational distinctions is to ______.

A
Acknowledge that men and women can do tasks equally well
B
Tolerate ideas that come from different cultures
C
Listen carefully for ideas everyone can agree on
D
Favor the habits of one generation over another
10

Most people reject what they don’t understand because ______.

A
It is too expensive to change
B
It challenges their own ideas
C
It must either be rejected or it must be accepted
D
It is humiliating to try to understand something
11

Identification with a group based on shared characteristics, including skin color, place of origin, cultural ties, and language is called ______.

A
Diversity
B
Race
C
Ethnicity
D
Religion
12

There is only one copy machine at your office. You have to make 1000 copies of an expense report. After you begin copying, two other employees show up in the copy room. Each has to make only 10 copies each. What is the proper etiquette in this situation?

A
Finish making your copies and then let your coworkers make theirs.
B
Tell your boss that you need another copy machine
C
Let your coworkers do their copies and then finish your own.
D
Let one of your coworkers make their copies before finishing your own.
13

An arbiter is consulted when ______.

A
Neither side can agree to move forward
B
Both groups agree on a compromise
C
A cooperative decision is made
D
Someone has their feelings hurt
14

When you have to talk to your supervisor about a problem, it is a good idea to offer your own ______.

A
Solution
B
Complaint
C
Gossip
D
Feedback
15

John from sales has just sent you an e-mail. He needs a decision made on the Johnson account as soon as possible. You can make the decision, but you feel like you’d like to ask your boss for her advice. Unfortunately, she is in a business meeting, and the decision needs to be made very soon. You decide to take the initiative and ______.

A
Interrupt your boss to make the decision
B
Ask a coworker to make the decision
C
Wait to make the decision
D
Make the decision
16

When will diversity affect the workplace?

A
In ten years
B
In five years
C
In one year
D
It already does.
17

Simplified and inaccurate beliefs about groups of people are called ______.

A
Ethnicity
B
Diversity
C
Stereotypes
D
Distinctions
18

In dangerous professions like law enforcement and construction, women are ______.

A
Unable to find work
B
Respected professionals
C
Are thought to be incapable of this work
D
Minor consultants
19

Your coworkers and your supervisor both deserve the same ______.

A
Gossip
B
Money
C
Respect
D
Responsibility
20

Most people reject what they don’t understand because ______.

A
It is too expensive to change
B
It challenges their own ideas
C
It must either be rejected or it must be accepted
D
It is humiliating to try to understand something

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