Workplace Etiquette Answers

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1
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If something is new or unusual, most people’s first instinct will be to ______.

A
Accept it
B
Try it
C
Reject it
D
Celebrate it
2
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Simplified and inaccurate beliefs about groups of people are called ______.

A
Ethnicity
B
Diversity
C
Stereotypes
D
Distinctions
3

Identification with a group based on shared characteristics, including skin color, place of origin, cultural ties, and language is called ______.

A
Diversity
B
Race
C
Ethnicity
D
Religion
4

Your coworkers and your supervisor both deserve the same ______.

A
Gossip
B
Money
C
Respect
D
Responsibility
5

Bill explains that men and women approach many tasks in different ways. He explains that while their approaches are different, men and women should be judged on the quality of their work. Which principle is Bill demonstrating?

A
Sexism
B
Stereotyping
C
Respect
D
Harassment
6

Most people reject what they don’t understand because ______.

A
It is too expensive to change
B
It challenges their own ideas
C
It must either be rejected or it must be accepted
D
It is humiliating to try to understand something
7

There is only one copy machine at your office. You have to make 1000 copies of an expense report. After you begin copying, two other employees show up in the copy room. Each has to make only 10 copies each. What is the proper etiquette in this situation?

A
Finish making your copies and then let your coworkers make theirs.
B
Tell your boss that you need another copy machine
C
Let your coworkers do their copies and then finish your own.
D
Let one of your coworkers make their copies before finishing your own.
8

John from sales has just sent you an e-mail. He needs a decision made on the Johnson account as soon as possible. You can make the decision, but you feel like you’d like to ask your boss for her advice. Unfortunately, she is in a business meeting, and the decision needs to be made very soon. You decide to take the initiative and ______.

A
Interrupt your boss to make the decision
B
Ask a coworker to make the decision
C
Wait to make the decision
D
Make the decision
9

It is impossible for those who have good intentions to have a cultural misunderstanding.

A
T
B
F
10

Which of these rules of etiquette exists at every workplace?

A
On Fridays more casual dress is allowed.
B
Take care to be thoughtful about your coworker’s needs
C
The most junior employee will take everyone’s lunch orders
D
Work begins at 7 AM and you cannot be more than 1 minute late.
11

In dangerous professions like law enforcement and construction, women are ______.

A
Unable to find work
B
Respected professionals
C
Are thought to be incapable of this work
D
Minor consultants
12

The harm of stereotypes are likely to be aggravated in ________.

A
Learning situations
B
Conflict situations
C
Living situations
D
Realistic situations
13

An arbiter is consulted when ______.

A
Neither side can agree to move forward
B
Both groups agree on a compromise
C
A cooperative decision is made
D
Someone has their feelings hurt
14

It is possible to succeed in practicing business etiquette by simply ______.

A
Being courteous and thoughtful
B
Sticking to your opinions stubbornly
C
Making more money than anyone else
D
None of the above
15

One way to overcome generational distinctions is to ______.

A
Acknowledge that men and women can do tasks equally well
B
Tolerate ideas that come from different cultures
C
Listen carefully for ideas everyone can agree on
D
Favor the habits of one generation over another

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