21st-Century Skills: Business Letter

Question 1

What should be included in the closing portion of your letter or e-mail?

Revolt · Accepted Answer

C: your contact information

Question 2

Where should you look to find contact information about a company? I. on the company website II. at your local library III. in the Federal Citizen Information Center directory

Revolt · Accepted Answer

C: I, II, and III

Question 3

Which action should be the first step in dealing with a problem concerning a product or service you purchased?

Revolt · Accepted Answer

B: making a phone call or going back to the store

Question 4

Read the letter of complaint below and answer the question that follows. Jane Doe 1000 West Pearl Avenue Lacy, OH 43210 November 1, 2010 Manager, Kool Games Inc. 3101 East Swan Blvd. Palmdale, CA 93518 Faulty Game System To whom it may concern: I purchased a Kool Action game system from BullsEye on October 27, 2010, for $109.99. It seemed like a great price until I got it home and began trying to assemble it. Several parts are missing, and the store refuses to exchange the unit because it was on sale. It was not marked “As is,” so I expected a complete and functioning unit. Analyze the structure and format of this letter. Which statement is true?

Revolt · Accepted Answer

C: The sender's name should also appear at the end.

Question 5

Read the letter of complaint below and answer the question that follows. Jane Doe1000 West Pearl AvenueLacy, OH 43210 November 1, 2010 Manager, Kool Games Inc.3101 East Swan Blvd.Palmdale, CA 93518 To whom it may concern: I purchased a Kool Action game system from BullsEye on October 27, 2010, for $109.99. It seemed like a great price until I got it home and began trying to assemble it. Several parts are missing, and the store refuses to exchange the unit because it was on sale. It was not marked "As is," so I expected a complete and functioning unit. What should the writer of this letter do before sending her letter?

Revolt · Accepted Answer

B: find a specific person to address in the letter

Question 6

Which statement illustrates the most appropriate tone and vocabulary to use in a letter of complaint?

Revolt · Accepted Answer

C: I was disappointed in the quality of the widget I purchased from your online store.

Question 7

What advantage does a business letter have over an e-mail?

Revolt · Accepted Answer

A: Because it takes longer to write and send, it allows “cool down” time.

Question 8

Which statement is true?

Revolt · Accepted Answer

A: It's important to be clear and specific about the product or service and what went wrong.

Question 9

Why is it important to address your letter to a specific person?

Revolt · Accepted Answer

B: It is more likely to be read and responded to by the right person.

Question 10

What is the function of the subject heading in a letter of complaint?

Revolt · Accepted Answer

A: It gives the reader a quick understanding of the letter's topic.

21st-Century Skills: Business Letter Answers

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