Being a Professional Answers

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21
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A hairdresser has to deal with _______.

A
criticism
B
pressure
C
gossip
D
all of the above
23

Which of the groups would be best to talk to when you are experiencing negative feelings?

A
A group of retired workers
B
A group of new co-workers
C
A group of certified accountants
D
A group of trusted friends
26

Stressors and negative emotions are both _______.

A
avoidable
B
unhealthy
C
manageable
D
conscious
27

One professional technique to let out your frustration about a work situation is to ______.

A
explode at your boss
B
dwell on the problem
C
distract yourself
D
keep your anger inside
28

Which of the following situations will not generate stress?

A
Driving in traffic
B
Sleeping
C
Opening a birthday present
D
Watching a soap opera
29

Managing negative feelings is _______.

A
a process
B
a hierarchy
C
an emotion
D
a deadline
30

Negative criticism is generally _______.

A
private
B
public
C
productive
D
practical
31

The four traits of constructive criticism are _______.

A
Positivity, Socially Oriented, Special, and Private
B
Polarity, Solution Oriented, Special, and Practical
C
Polarity, Socially Oriented, Specific, and Practical
D
Positivity, Solution Oriented, Specific, and Private
33

The three major types of stressors at work are _______.

A
criticism, presumption, and gossip
B
criminals, pressure and grimness
C
criticism, pressure, and gossip
D
criminals, presumption, and grimness
34

Criticism is hurtful because it makes one feel as if _______.

A
they are being judged
B
they are being pressured
C
they are being fired
D
they are being ignored
35

The four traits of constructive criticism are _______.

A
Positivity, Socially Oriented, Special, and Private
B
Polarity, Solution Oriented, Special, and Practical
C
Polarity, Socially Oriented, Specific, and Practical
D
Positivity, Solution Oriented, Specific, and Private
37

When deciding how to deal with negative feelings, why should you evaluate the causes of your issue?

A
You might be able to avoid dealing with the issue this time
B
You might be able to cope with future issues more easily
C
You might be able to invent some excuses for your behavior
D
You might be able to eliminate stress from your life
38

How do professionals address their problems?

A
With grace and malfeasance
B
With grace and maturity
C
With griping and maturity
D
With griping and malfeasance
39

If you show defensiveness, people are more likely to _____.

A
confront you about your problems
B
critique your performance
C
close their communication
D
check your goals

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