Communication Skills

Question 1

Choose the best course of action for each of the following scenarios.

Revolt · Accepted Answer

A misunderstanding happens with a customer. As the customer service agent, you should .: apologize and ask what you can do to make the customer happy; You are dealing with a very difficult customer who is making demands that you consider to be unreasonable. As the customer service agent, you should .: stay calm and let the customer cool down

Question 2

verbal communicationactive listeningslang

Revolt · Accepted Answer

verbal communication

Question 3

slangnonverbal communicationparaphrasing

Revolt · Accepted Answer

slang

Question 4

verbal communicationactive listeningnonverbal communication

Revolt · Accepted Answer

active listening

Question 5

active listeningusing body languageparaphrasing

Revolt · Accepted Answer

paraphrasing

Question 6

body languageactive listeningparaphrasing

Revolt · Accepted Answer

body language

Communication Skills Answers

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