Question 1 of 6 • Introduction to Information Technology - EL3701
Choose the best course of action for each of the following scenarios.
Answer
A misunderstanding happens with a customer. As the customer service agent, you should .:
apologize and ask what you can do to make the customer happy
You are dealing with a very difficult customer who is making demands that you consider to be unreasonable. As the customer service agent, you should .: