Conflict in the Workplace Answers

During conflict resolution, it is important to discuss what parts of a plan both sides agree with because it ______.a.Is likely to make your side victoriousb.Helps you prove that you are a good communicatorc.Establishes a common ground for discussiond.Helps an arbiter agree to choose your plan

Which of the following statements is the best way to state your position in a conflict?a.“I am concerned you aren’t telling people the truth about me.”b.“I feel betrayed by what was said about me.”c.“You aren’t telling me what you tell other people.”d.“You need to let me know what you think about me to my face.”

The purpose of conflict resolution is to settle disputes without ______.a.Compromisingb.Hurting feelingsc.Finding common groundd.Listening carefully

It is important to keep the lines of communication open because it will ______.a.Make sure people choose your side in a conflictb.Prevent negative emotions from buildingc.Cause people to do what you wantd.Lead to an increase in your salary

A personality difference can be caused by a difference in ______.a.Appearanceb.Attitudec.Powerd.Wealth

Lincoln and Miller are both lawyers working for the same firm. Despite the fact that they have the same work experience and education, Miller is promoted to partner before Lincoln. Lincoln is upset he has been passed over and it begins to affect his relationship with Miller. This is an example of a conflict based on ______.a.Jealousyb.Prejudicec.Power struggled.Poor communication